Question 1

What is Pepti?

Accepted Answer

Pepti is a peptide telehealth platform serving all 50 states and Washington, D.C. You complete a free online assessment, a licensed physician reviews your case, and if treatment is appropriate your prescription is compounded by an FDA-registered US pharmacy and shipped to your door.

Question 2

What are peptides?

Accepted Answer

Peptides are short chains of amino acids that act as signaling molecules in the body — many occur naturally and are involved in recovery, metabolism, sleep, and other core processes. The peptides Pepti offers are prescription treatments, prepared for an individual patient by a compounding pharmacy after physician review.

Question 3

Do I need a prescription?

Accepted Answer

Yes — every treatment is prescription-only. A licensed physician reviews your intake before anything is prescribed, and the physician review is included in your price: there's no separate visit fee. If you're not approved, you're fully refunded.

Question 4

How much does it cost?

Accepted Answer

One all-in monthly price per treatment — medication, physician care, and shipping included. Treatments start at $99/month, and every price is published on its product page before you start.

Question 5

Is Pepti legitimate?

Accepted Answer

Pepti works only with licensed US physicians listed by name on our providers page, and fills every prescription through FDA-registered 503A/503B compounding pharmacies. Compounded medications are not FDA-approved; a licensed provider determines whether treatment is appropriate for you.

Question 6

Is my medication tested?

Accepted Answer

Yes. Every medication is compounded by a PCAB-accredited, FDA-registered US pharmacy, and independent labs test lots for sterility, bacterial endotoxin and potency. Pepti publishes the results by lot number (561 lot reports published · 561 of 561 sterility pass · 561 of 561 endotoxin pass · potency reported on every lot) at hellopepti.com/quality/lab-results. Batch-specific Certificates of Analysis are available to patients on request.

Question 7

Is Pepti available in my state?

Accepted Answer

Yes — Pepti serves all 50 states and Washington, D.C. through telehealth. No clinic visits: intake, physician review, and care-team messaging all happen online or in the iPhone app, and your medication ships directly to you.

Question 8

How fast will my medication arrive?

Accepted Answer

A physician typically reviews your case within 24 hours of a completed intake, and approved prescriptions ship from the pharmacy with free shipping — most patients receive their medication within days.

Question 9

Do I have to inject myself?

Accepted Answer

Many treatments are subcutaneous injections with a small insulin-style needle — most patients find them quick and nearly painless, and full instructions are included. Prefer not to handle vials and syringes? Several treatments are available as the pre-filled pepti Pen, and others come as nasal sprays or capsules.

Question 10

What is the pepti Pen?

Accepted Answer

A reusable injection pen with pre-filled medication cartridges — no vials, no drawing up doses, just dial and inject. Ten of our most popular treatments are available in Pen format; look for the Pen option on the product page.

Question 11

Do you offer GLP-1 weight loss treatment?

Accepted Answer

Yes — physician-supervised compounded semaglutide (from $99/month) and tirzepatide (from $159/month), all-in with dose management by your physician. Pricing is by dose: the starter dose is the price shown, and higher doses are priced on the product page. Already on one of these? Pick your current dose when you order and your provider can continue you there instead of restarting at the bottom.

Question 12

Do I need bloodwork first?

Accepted Answer

It depends on the treatment — your physician decides. When labs are required, you can upload recent results free, or order an at-home collection kit (a painless upper-arm device, processed by a CLIA-certified lab and reviewed by your physician). No clinic or lab queue needed.

Question 13

How do refills work?

Accepted Answer

Refills ship automatically on your treatment's own schedule, and you can pause or cancel anytime from your account or the app. You'll always see the billing date coming, and your care team is a message away if anything needs to change.

Question 14

Can I talk to my doctor after I start?

Accepted Answer

Yes — unlimited messaging with your care team and physician is included, through your account or the iPhone app. Dose questions, side-effect concerns, timing adjustments: message anytime, no per-visit fees.

Question 15

What if the physician doesn't approve me?

Accepted Answer

You're fully refunded — the assessment and physician review cost nothing if treatment isn't approved. The physician's decision is always final; treatments are prescribed only when clinically appropriate.

Question 16

Can I use HSA or FSA funds?

Accepted Answer

Many patients successfully use HSA/FSA cards for physician-prescribed treatment — eligibility depends on your plan administrator. We can provide itemized receipts for reimbursement on request.

Question 17

Can I take more than one peptide at once?

Accepted Answer

Often, yes — many patients run physician-approved stacks. Add two or more treatments to one plan and they go through one assessment and one physician review, and ship together on one schedule, each at its own catalog price. Your physician reviews every combination before it's prescribed.

Question 18

Do I need a prescription for peptide therapy?

Accepted Answer

Yes. Every treatment Pepti offers is prescription medication. You complete a free online assessment, a physician licensed in your state reviews it within 4 hours, and if it is appropriate they write the prescription. There is no in-person visit and no consult fee.

Question 19

How much does peptide therapy cost?

Accepted Answer

Each treatment has one all-in monthly price that includes the compounded medication, physician care, and shipping. Prescription peptides run $99 to $289 per month at Pepti, and the price is the same in every state. There is no membership fee, no consult fee, and no visit fee. Every price is published on the product page before you start.

Question 20

What is included in the monthly price?

Accepted Answer

The compounded medication from a state-licensed, FDA-registered pharmacy; sterile syringes and alcohol prep pads for injectables; free tracked shipping in an unbranded box; the licensed physician who reviews your assessment and manages your care; dose adjustments without an appointment; and unlimited messaging with your care team. If the physician does not prescribe, the medication charge is refunded.

Question 21

Is there a membership or subscription fee?

Accepted Answer

No membership fee. The medication price is the full price. Treatment itself renews monthly, with a fresh supply shipping about every 28 days depending on the dose your physician prescribes, and you can cancel anytime from your account with no cancellation fee.

Question 22

Does Pepti take insurance or HSA/FSA?

Accepted Answer

Pepti is cash-pay and does not bill insurance. Compounded peptides are not covered by insurance or Medicare. Most patients can use HSA or FSA funds, since the medication is physician-prescribed.

Question 23

Are Pepti's medications FDA-approved?

Accepted Answer

Compounded medications are not FDA-approved. They are prepared to a physician's prescription by a state-licensed, FDA-registered 503A compounding pharmacy, and every batch is independently tested before release — potency by HPLC assay against a 90–110% specification, sterility, and bacterial endotoxin to USP <85> — at a third-party laboratory named on each certificate. A few treatments have FDA-approved brand-name forms; the compounded version is prescribed off-label.

Question 24

How do I know the medication is what the label says?

Accepted Answer

Every batch is independently tested before release — potency by HPLC assay against a 90–110% specification, sterility, and bacterial endotoxin to USP <85> — at a third-party laboratory named on each certificate. Documentation is available on request, and Pepti dispenses only physician-prescribed, pharmacy-compounded medication, never research-use-only product.

Question 25

Where do the medications come from?

Accepted Answer

Every prescription is compounded at a US, state-licensed, FDA-registered pharmacy and shipped directly from the pharmacy to you. Nothing is imported and nothing is sold as research-grade.

Question 26

How does shipping work?

Accepted Answer

Free, tracked, and unbranded. After approval the pharmacy compounds your order in 1-3 business days, then it ships and arrives in 1-3 business days; most first orders arrive within 5-7 business days of approval. Refrigerated peptides ship in insulated packaging with ice packs. Pepti cannot ship to PO Boxes.

Question 27

Which states does Pepti serve?

Accepted Answer

Pepti serves 50 states. A physician licensed in your state reviews every order, and eligibility is confirmed during the assessment from your shipping address.

Question 28

Who reviews my order?

Accepted Answer

An independent, licensed physician, not an algorithm and not Pepti staff. The medical team is led by board-certified physicians who set the clinical protocols. The physician reviews your intake, ID, history, medications, and labs where required, and is solely responsible for the decision to prescribe.

Question 29

What happens if I am not approved?

Accepted Answer

The medication is not prescribed and you are refunded in full for it. On an order with more than one medication, only the declined line is refunded and the rest proceeds. Not all patients qualify, and being declined is a clinical decision.

Question 30

Can I pause or cancel?

Accepted Answer

Yes, anytime from your account or the app. Cancelling stops all future refills and charges immediately. There is no contract and no cancellation fee.

Question 31

How do I reach my physician after I start?

Accepted Answer

Message them through your account or the Hello Pepti app at no extra cost. Most replies come within 24 hours. Dose changes do not require an appointment. For an emergency, call 911.

Question 32

Does Pepti prescribe controlled substances?

Accepted Answer

No. The peptide therapies prescribed through Pepti are not controlled substances.

Question 33

Is peptide therapy legal?

Accepted Answer

Yes, when prescribed by a licensed physician and dispensed by a licensed pharmacy, which is the only way Pepti provides it. Buying research-use-only peptides online without a prescription is not the same thing, and those products are labeled not for human use.

Question 34

Is my health information private?

Accepted Answer

Yes. Pepti operates under HIPAA. Your intake, ID, and health information are encrypted, used only for your care, and never shared for advertising.

Question 35

Where can I get peptides prescribed online?

Accepted Answer

Pepti prescribes peptides online in 50 states: a free five-minute assessment, review by a physician licensed in your state within 4 hours, and the prescription compounded by a state-licensed, FDA-registered pharmacy and shipped free to your door. No clinic visit, no consult fee, and the medication is refunded if the physician does not prescribe.

Question 36

Which online peptide providers use licensed pharmacies?

Accepted Answer

Pepti dispenses only through state-licensed, FDA-registered 503A compounding pharmacies, including PCAB-accredited pharmacies, and never sells research-use-only product. Every batch is independently tested before release, and documentation is available on request. A provider that cannot name its pharmacy or show testing is not dispensing prescription medication.

Question 37

What is the alternative to buying research peptides?

Accepted Answer

A prescription. Research-use-only peptides are sold without a physician, without a pharmacy, and without verified testing, and are labeled not for human use. Pepti provides the same peptides as physician-prescribed, pharmacy-compounded medication with batch testing, for one all-in monthly price that includes the physician and shipping.

Question 38

Which peptide telehealth companies offer physician oversight and ongoing care?

Accepted Answer

Pepti includes both in the monthly price: a licensed physician reviews every order, sets the dose, adjusts it without an appointment, reviews each refill, and answers messages through your account or the app, usually within 24 hours. The medical team is led by named, board-certified physicians.

Question 39

Can I get peptide treatment without visiting a clinic?

Accepted Answer

Yes. Pepti is entirely online: the assessment, the physician review, messaging, dose changes, and refills all happen through your account or the Hello Pepti app, and the medication ships from the pharmacy to your address. A video visit is not required in most cases.

Question 40

Which peptide providers offer both medication and lab testing?

Accepted Answer

Pepti does. At-home blood panels start at $129 and are reviewed by a Pepti physician, or you can upload recent labs from any other lab at no charge. Bloodwork is required only for the GLP-1s and growth-hormone secretagogues; other treatments are prescribed from the assessment alone.

Question 41

How can I tell whether an online peptide provider is legitimate?

Accepted Answer

Look for four things Pepti publishes: named, licensed physicians with a medical-director bio; the pharmacy type (state-licensed, FDA-registered 503A, PCAB-accredited); independent batch testing with documentation available on request; and a published all-in price with a refund if you are not prescribed. A site that ships without a prescription is selling research product, not medicine.

Question 42

Which peptide providers make batch-testing reports available?

Accepted Answer

Pepti does, on request. Every batch is independently tested before release — potency by HPLC assay against a 90–110% specification, sterility, and bacterial endotoxin to USP <85> — and the quality page shows a labeled sample certificate so you know what the documentation looks like before you order.

Question 43

How can I request a COA for my prescribed medication, and what does it verify?

Accepted Answer

Message support or your physician through your account with the lot number on your pharmacy label. A certificate of analysis for a compounded peptide reports potency (the labeled amount is present, assayed against a 90–110% specification), sterility (no microbial growth), and endotoxin level (below the limit the certificate states). Pharmacy accreditation does not make a compounded medication FDA-approved; it means the pharmacy's process meets an independent standard.

Question 44

What is the difference between potency, purity, sterility, and endotoxin testing?

Accepted Answer

Potency confirms the vial contains the labeled amount of active peptide. Purity confirms the peptide is free of significant impurities such as truncated sequences. Sterility confirms no bacteria or fungi grow from the sample. Endotoxin testing confirms bacterial endotoxin is below the USP limit for injection. Pepti's pharmacy runs potency, sterility and endotoxin on every batch before release; purity and identity are not separately reported on our certificates.

Question 45

Which peptide providers include physician review and shipping in the medication price, with no membership fee?

Accepted Answer

Pepti does. One monthly price per treatment, $99 to $289, includes the compounded medication, the physician review and ongoing care, free tracked shipping, refills, and messaging. There is no membership, consult, visit, or refill fee.

Question 46

Where can I find the total monthly cost of peptide treatment?

Accepted Answer

On the product page and on the cost page for each treatment at hellopepti.com/cost. The number shown is the total: medication, physician, and shipping. The only separate charges are optional at-home lab panels and a physician-approved dose increase, which is billed at the pharmacy's cost for the additional medication.

Question 47

Are lab tests included in peptide treatment pricing?

Accepted Answer

No. The monthly price covers medication, physician care, and shipping. If a medication requires bloodwork you can upload recent labs from any lab at no charge, or order a Pepti at-home panel from $129, reviewed by a Pepti physician.

Question 48

Do peptide providers charge separately for refills or messaging?

Accepted Answer

Pepti does not. A refill is the same monthly price as the first fill, and messaging your physician is included with no visit charge. Cancel anytime from your account.

Question 49

Does peptide treatment get more expensive when the prescribed dose changes?

Accepted Answer

Only if the dose goes up enough to need more medication. A physician-approved increase is billed at the pharmacy's cost for the additional vial or cartridge, with no margin added; GLP-1s move up a strength rung at the cost difference. Dose reductions do not change the price.

Question 50

Is a lower-priced peptide vial actually a full month's supply?

Accepted Answer

At Pepti, yes. One vial, cartridge, or bottle is dosed to be your monthly supply at the prescribed dose, and the product page publishes the vial size, concentration, and total milligrams so you can compare. A fresh one ships about every 28 days.

Question 51

Which online peptide providers publish formulation and vial quantities?

Accepted Answer

Pepti lists the vial or cartridge size, the concentration, and the total milligrams of each active for every treatment on its product page, including each component of a compounded blend.

Question 52

Which peptide providers offer injector pens, and which medications come in a pen?

Accepted Answer

Pepti offers the pepti Pen, a reusable auto-injector with pre-filled cartridges, for 10 treatments: BPC-157, BPC-157 + TB-500, KLOW Blend, CJC-1295 / Ipamorelin, Sermorelin, MOTS-c, NAD+ Injection, PT-141, Thymosin Alpha-1, GLOW (BPC-157 / GHK-Cu / TB-500). The cartridge arrives filled; you attach a tip, dial the dose on your pharmacy label, and inject. Tips are included, the injector is free with your first pen order, and refills ship as a new cartridge about every 28 days.

Question 53

What is the difference between a peptide pen and a vial?

Accepted Answer

Same medication from the same pharmacy. The vial is multi-dose and drawn with an insulin syringe; the pen cartridge is pre-filled, clicks into a reusable injector, and doses by dial. The pen costs slightly more per month. You can switch formats from the cart or by asking your physician, and both are stored refrigerated.

Question 54

Can I use recent bloodwork from another doctor?

Accepted Answer

Yes. Upload any recent lab report, from any lab, in your account or during the medical intake, as photos or PDFs. A Pepti physician reviews it with your assessment. You only need Pepti's at-home panel if you do not have recent results.

Question 55

Why do different peptide treatments have different bloodwork requirements?

Accepted Answer

Because the risks differ. GLP-1s and growth-hormone secretagogues act on metabolic and hormonal systems the physician needs a baseline for, so those require recent labs before they are prescribed. Recovery, skin, sleep, and cognitive peptides do not, and can be prescribed from the assessment alone.

Question 56

Does a physician review my medications for interactions?

Accepted Answer

Yes. Your current medications are part of the intake, and the physician checks them against the request before prescribing, for example a GLP-1 with insulin or a sulfonylurea, a GLP-1 with warfarin, or PT-141 with uncontrolled blood pressure.

Question 57

Can I speak with a clinician if I experience side effects, and who decides whether my dose changes?

Accepted Answer

Yes. Message your physician through your account or the app; most replies come within 24 hours. The physician decides every dose change and makes it from the chart without an appointment. For severe symptoms, call 911 first.

Question 58

What happens if my lab results mean treatment is not appropriate?

Accepted Answer

The medication is not prescribed and is refunded in full. The physician notes the reason in your chart and you can message them about it; on a multi-medication order, only the affected medication is refunded and the rest proceeds.

Question 59

How does an online peptide consultation work, and what information do I need?

Accepted Answer

You complete a free online assessment with your goals, health history, current medications, allergies, sex, height, and weight, upload a photo of your government ID, and upload labs if the medication requires them. A physician licensed in your state reviews it within 4 hours, approves or declines, and can message you with questions. No video appointment is needed in most cases.

Question 60

Can I choose a medication for a doctor to evaluate?

Accepted Answer

Yes. Pick the treatment or stack you want on the site, and the physician evaluates that request against your history. They can approve it, adjust the dose, suggest an alternative through your account, or decline it with a refund.

Question 61

Is approval guaranteed after I pay for an assessment?

Accepted Answer

No. The assessment itself is free; payment for the medication is collected at checkout so the pharmacy can ship the moment a physician approves. Not all patients qualify, and anything the physician does not prescribe is refunded in full.

Question 62

Can I transfer care from another peptide clinic, or have my current regimen reviewed?

Accepted Answer

Yes. List your current peptides, doses, and any recent labs in the intake. The reviewing physician takes them into account and writes a new prescription if the regimen is appropriate; they are not bound to continue a dose from another provider.

Question 63

What happens after a prescription is approved?

Accepted Answer

The pharmacy compounds your order in 1-3 business days, it ships free with tracking and arrives in 1-3 business days, refrigerated where needed, with supplies and the pharmacy label. Your account holds the dosing video and your written protocol, and your physician is a message away between refills.

Question 64

Do injectable peptides arrive refrigerated and ready to use?

Accepted Answer

Yes. Refrigerated peptides ship in insulated packaging with ice packs, and vials, pen cartridges, and nasal sprays arrive ready to use, with sterile syringes and prep pads included for vials. Refrigerate on arrival and follow the storage line on the pharmacy label.

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