Cancellation Policy
Last updated: May 18, 2026
Medication Subscription
Your medication is a subscription — it renews on the cycle your supply lasts (every 28 days), not on a fixed calendar date. Cancelling stops all future refills and charges immediately; it does not refund a supply that has already shipped. Physician care and refill management are included in your medication price — there is no separate membership charge. This policy also applies to any optional ongoing bloodwork subscription.
Cancel Anytime
You may cancel your medication subscription, Pepti Medical Membership, or bloodwork subscription at any time. There is no cancellation fee, no penalty, and no obligation to continue.
How to Cancel
You can cancel in either of the following ways:
- From your account dashboard, under your membership or subscription settings
- By emailing support@hellopepti.com with your name and the email on your account
When Cancellation Takes Effect
Cancelling your membership or bloodwork subscription stops future billing for it. It takes effect at the end of your current billing period — you keep access through the end of that period. To avoid being charged for the next cycle, cancel before your next billing date. Any medication you have already ordered and paid for is unaffected.
Refunds
No prorated refunds are issued for the unused portion of a billing period. For situations where a refund may apply, see our Refund Policy and Subscription Terms.
Contact
Questions about canceling? Email support@hellopepti.com and our team will help.