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Terms of Service

Last updated: April 10, 2026

Welcome to [pepti] (“[pepti],” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use our Services. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is true, accurate, current, and complete.

2. Nature of Services

[pepti] is a technology platform that connects users with independent licensed healthcare providers and FDA-registered 503A and 503B compounding pharmacies. [pepti] is not a healthcare provider, pharmacy, or insurer, and does not engage in the practice of medicine or pharmacy. The healthcare providers who use the platform are independent contractors and are solely responsible for the medical care they provide.

3. Medical Disclaimer

The information provided on the Services, including by our AI assistant, is for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on the Services.

4. No Doctor-Patient Relationship

Your use of the Services does not create a doctor-patient relationship between you and [pepti]. A doctor-patient relationship is established only between you and the independent healthcare provider who reviews your intake and, if appropriate, prescribes treatment. [pepti] is not responsible for the medical decisions made by these independent providers.

5. Account Registration

To use certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

6. Subscription and Billing

Many of our treatments are offered as monthly subscriptions. By enrolling in a subscription, you authorize us to charge your payment method on a recurring basis until you cancel. Subscriptions automatically renew. You may cancel at any time through your account dashboard or by contacting customer support. See our Subscription & Billing Terms for full details.

7. Prescription Treatments

All prescription treatments offered through the Services require evaluation and approval by a licensed healthcare provider. Treatment is not guaranteed. The provider may, in their sole medical judgment, determine that a particular treatment is not appropriate for you. If a provider denies your request, you will not be charged for the medication.

8. Compounded Medications

Many medications offered through the Services are compounded by FDA-registered 503A or 503B pharmacies. Compounded medications are not FDA-approved as products, although they may contain active ingredients that are FDA-approved. Compounded medications are prepared based on a prescription from a licensed healthcare provider for an individual patient.

9. User Responsibilities

You agree that you will not:

  • Provide false, inaccurate, or misleading information during your medical intake
  • Use the Services for any unlawful purpose
  • Resell or redistribute any medication received through the Services
  • Share, sell, or transfer any prescription medication to another person
  • Attempt to interfere with or disrupt the Services
  • Use the Services on behalf of another person without authorization
  • Access the Services from a jailbroken, rooted, or otherwise modified device. Doing so creates significant security risks for Protected Health Information and constitutes a material breach of these Terms. We may immediately suspend or terminate your account if we detect access from a compromised device.

10. Intellectual Property

All content on the Services, including text, graphics, logos, images, and software, is the property of [pepti] or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written permission.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, [PEPTI] AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES.

13. Indemnification

You agree to indemnify, defend, and hold harmless [pepti] and its affiliates from any claims, liabilities, damages, losses, and expenses arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another party.

14. Dispute Resolution & Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You waive your right to participate in a class action or class arbitration.

30-day opt-out window. You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms or first using the Services (whichever is later). The notice must include your full name, mailing address, email associated with your account, and a clear statement that you are opting out of arbitration. Send the notice via one of the following:

  • Email: legal@hellopepti.com with subject line “Arbitration Opt-Out”
  • Mail: [pepti] Inc., Attn: Legal — Arbitration Opt-Out, [Address at launch]

Opting out of arbitration will not affect any other provision of these Terms or any other agreement you have with [pepti].

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

16. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the “Last updated” date. Your continued use of the Services after changes become effective constitutes your acceptance of the modified Terms.

17. Contact

If you have questions about these Terms, contact us at legal@hellopepti.com.